Welcome to GallaxyMobileParts.Store, your trusted online store for high-quality mobile phone spare parts in Pakistan. We always try to provide our customers with reliable products and the best possible service. However, if there is any issue with the product you receive, our Return and Refund Policy is designed to help you resolve the problem in a simple and fair way.
This page explains the rules and conditions for returning products, checking warranty, refunds, and how customers can contact our team for support.
1. Product Checking Warranty
At GallaxyMobileParts.Store, most of our mobile spare parts come with a 1 to 2 week checking warranty. This warranty allows customers to test the product after receiving it and make sure it is working properly.
The warranty period begins from the date the product is delivered to your address.
Important points about the warranty:
- Products come with up to 2 weeks checking warranty
- Customers must test the product within the warranty period
- After the 2 week warranty period, we do not accept returns or replacements
- Warranty is only valid if the product remains in its original condition
This policy ensures fairness for both customers and our store.
2. Return Policy
If you receive a product that has a manufacturing issue or defect, you can request a return within the warranty period.
To be eligible for a return, the following conditions must be met:
- The return request must be made within 1–2 weeks
- The product must not be physically damaged
- The product must not be permanently installed
- The product must be returned in its original condition
We strongly recommend that customers test LCD panels and electronic parts before installing them permanently.
If the product meets the above conditions, our team will review the case and provide a suitable solution.
3. Refund Policy
At GallaxyMobileParts.Store, refunds are only processed in specific situations.
A refund may be provided if:
- The product is completely defective
- A replacement product is not available
- The issue is confirmed by our quality checking team
In most cases, we try to provide a replacement product instead of a refund. However, if a replacement is not possible, a refund may be issued according to our store policy.
Refunds are processed only after the returned product is received and inspected by our team.
4. Conditions Where Return Is Not Accepted
To maintain product quality and fairness, there are certain situations where returns or refunds cannot be accepted.
Returns will not be accepted in the following cases:
- The 2 week warranty period has expired
- The product has physical damage
- The product has been permanently installed or used
- The product label or seal is removed or damaged
- The damage occurred due to improper installation
Because mobile spare parts are sensitive electronic components, they must be handled carefully during installation and testing.
5. Return Process
If you want to return a product, please follow the simple process below.
Step 1: Contact our support team through GallaxyMobileParts.Store
Step 2: Provide your order details and product information
Step 3: Explain the issue with the product
Step 4: Our team will review the request and guide you further
Once the return is approved, customers may be asked to send the product back for inspection. After the product is checked, we will proceed with replacement or refund according to the policy.
6. Product Installation Responsibility
Most products sold on GallaxyMobileParts.Store are mobile repair parts such as LCD panels, batteries, charging connectors, flex cables, and other electronic components.
These parts should always be installed by a professional mobile technician.
Improper installation may damage the product, and such damage is not covered under warranty. Therefore, we strongly recommend testing parts before final installation.
7. GallaxyMobileParts.Store Content & Support Section
At GallaxyMobileParts.Store, we not only sell mobile spare parts but also try to provide useful information and guidance for our customers.
Customers can contact our team through the GallaxyMobileParts.Store website for:
- Product information
- Order assistance
- Return requests
- Warranty support
- General customer support
Our goal is to make sure every customer receives clear guidance and reliable service while shopping for mobile spare parts.
8. Our Commitment to Customers
Customer trust is extremely important to us. That is why GallaxyMobileParts.Store always tries to provide:
✔ Quality mobile spare parts
✔ Fair return and refund policies
✔ 1–2 week checking warranty
✔ Fast delivery across Pakistan
✔ Reliable customer support
We want our customers to feel confident when purchasing mobile parts from our store.
9. Final Policy Statement
By purchasing products from GallaxyMobileParts.Store, customers agree to follow the terms mentioned in this Return & Refund Policy.
Please remember:
- All products come with up to 2 weeks checking warranty
- After the warranty period ends, returns or refunds cannot be accepted
- Products must be tested before installation
- Returns are only
